Strategic CX & Design Leader

I help organisations simplify complexity, align strategy, and design experiences that work better for customers, teams, and the business.

  • Calm Leadership.

  • Clear direction.

  • Human-centred transformation.

About

I’m a strategic design and product leader with deep experience delivering customer-centred change across multiple industries.My work focuses on bringing clarity to complex environments — aligning strategy, systems, and people to create meaningful outcomes and sustainable growth.I’m known for calm leadership, strong cross-functional collaboration, and the ability to turn ambiguity into practical, human-centred solutions.

What I Care About

  • Designing systems that make life easier

  • Customer and employee experience that supports growth

  • Building capability and confidence in teams

  • Creating clarity and alignment across large organisations

  • Making better decisions by grounding strategy in real human insight

Core Skills

Strategic Leadership

  • Portfolio strategy & investment alignment

  • Target-state definition

  • Translating strategy into action

Customer & Service Design

  • Journey mapping & blueprinting

  • Voice of the customer & research programmes

  • Experience strategy

Systems & Process Transformation

  • Workflow mapping & simplification

  • Data + service + product integration

  • Operational improvement & automation

Leadership & Culture

  • Team building & capability uplift

  • Collaborative problem-solving

  • Executive communication & alignment

Advisory and Consulting

I partner with leaders who are shaping the next evolution of their business — whether that’s simplifying systems, improving customer and employee experience, or preparing for AI-enabled operations.If you’d like to collaborate, discuss advisory opportunities, or explore how I can support your organisation, I’d love to connect.

Message Me

Schedule a Free Call

Contact

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1234 Somewhere Road
Nashville, TN 00000000-000-0000
[email protected]